Refund and Returns Policy

Refund and Return Policy – TrendyLoom

We want you to love your TrendyLoom purchase. If you’re not completely satisfied, please review our return and refund policy below.

1. Return Window
Returns are accepted within 7 days of delivery. Items must be unused, unworn, and in original packaging.

2. Non-Returnable Items

• Personalized or customized jewelry

• Items marked as “final sale”

• Used or damaged items

3. Return Process
To initiate a return, please contact our support team with your order details. After approval, you will be guided through the return procedure.

4. Refund Process
Once the returned item is received and inspected, refunds will be issued to the original payment method within 7–10 business days.

5. Damaged or Defective Items
If you receive a defective or damaged product, notify us within 48 hours of delivery for a free replacement or full refund.

6. Exchanges
We currently do not support direct exchanges. You can return the item and place a new order.